Technical support for entrepreneurs and small businesses

Your IT department, without the department cost.

Dol-B Design delivers remote, in-house, and cloud-based support built around the way your business operates. We keep your systems running, your data protected, and your team productive, so you can stay focused on growth.

Existing client? Sign in to open a paid support ticket from $19.99 or check an open one. New here? Register
24/7 Monitoring Backups & Recovery Cyber Security On-site & Remote Support
Cloud services, security and support connected to a small business laptop and phone
Our technical support packages

Support tailored to the way you work

Every package is scoped to your operation, not a one-size-fits-all plan. Start with the one that fits today and expand as your business grows.

Support agent with a headset in a secure remote session with a customer's desktop
Anytime, anywhere

Remote Support

Secure remote sessions resolve everyday issues without waiting for a visit, backed by monitoring that catches problems early.

  • Secure remote troubleshooting
  • 24/7 system and network monitoring
  • VPN and remote access to your files
  • Backup and recovery planning
IT technician working on a server rack with a laptop
In-house training and support

Personal

A technician at your location for installations, repairs, network setup, and hands-on training for your team.

  • Hardware and software installation
  • Server, desktop, and network setup
  • Device repair and upgrades
  • Staff training on your daily tools
Entrepreneur with a briefcase and phone in front of a growing city skyline
Startup support and consulting

Entrepreneur

Launch with the right foundation. We set up email, domains, devices, and security from day one and keep every purchase aligned with your plan.

  • Technology planning and consulting
  • Business email, domains, and website
  • Security baseline for every device
  • Payment plans that grow with you
Row of small business storefronts on a street with a customer at the door
Daily operations support and consulting

Small Business

Dependable support for the systems your team relies on every day: point of sale, file storage, networks, printers, and the applications that run your business.

  • Day-to-day troubleshooting
  • Data storage and remote file access
  • Custom and mobile application development
  • Software and hardware under one agreement
Cloud delivering hosted business applications
Software as a service

Ready to move to the cloud?

Every Dol-B Design support package can put your business on Microsoft Azure, with us doing the heavy lifting. Retire the aging server in the back room for an Azure Virtual Machine that we size, patch, and back up. Keep your customer, sales, and inventory data in Azure SQL Database with built-in encryption, automatic backups, and point-in-time restore, so a bad day never turns into a lost year.

Host your line-of-business software, your website, and the custom applications we build for you on Azure App Service, where they scale up on your busiest days and cost less on the quiet ones. You pay only for what you use, with no hardware to buy and no licenses to chase, and your team works securely from the office, from home, or on the road.

  • Custom applications delivered over the network, built for your business
  • Setup, security, monitoring, and updates handled by us
  • Flexible payment plans and predictable monthly budgeting
Why Dol-B Design

Engineering-grade support with a local, personal touch

We are software engineers with intimate knowledge of hardware and software, based in Pittsburgh, Pennsylvania and serving businesses across the US.

Engineers, not just technicians

We write software for a living, so we diagnose the whole system, from the hardware on your desk to the application in the cloud.

Packages tailored to you

Support is scoped to your actual needs, from occasional help desk calls to full management of your systems and network.

Predictable budgeting

Flexible payment plans and transparent pricing give you a technology budget you can plan around, with no surprise invoices.

A real support queue

Open a ticket online, pay securely with PayPal, and chat with the technician working on it until it is resolved.

How it works

Three steps to dependable technology

1

Consultation

We learn how your business operates, which systems you depend on, and where technology is getting in the way.

2

Tailored plan

You receive a support package and pricing matched to your needs, with clear options for remote, in-house, and cloud services.

3

Ongoing support

We monitor, maintain, and respond, on site or remotely, and adjust the plan as your business grows.

Ready to find out which package fits your business?

Start the conversation below - Request a consultation

Let's talk about your business

Call us at 412-974-8747 or send a message below. Tell us a little about your business and the support you are looking for, and we will follow up promptly. Existing clients can sign in to open a support ticket or check an open one.

Our office info
Pittsburgh, PA
Remote monitoring and support available around the clock
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